During the workweek, Steve Dix may focus on shipping products to our customers, but on summer weekends, he is focused on a different kind of shipping, at the helm of his Ocean Yacht Sport Fishing boat. When not sailing the Chesapeake Bay and North Atlantic, he enjoys traveling the globe with his wife Patty, a retired music professor, and their grown children Brian, Kaitlyn, and Sean. Together, they have visited Africa, England, France, Ireland, Italy, the Netherlands, Norway, and Turks & Cacaos.
When it comes to extensive travel, he may have seen it all. But with more than 25 years of manufacturing experience in a variety of roles with A.L.P., Steve has seen (and done) it all where the lighting industry is concerned, too.
Since joining A.L.P., Steve has held progressively responsible management positions in the areas of warehousing, operations, and logistics. He currently serves as Vice President, Customer Fulfillment, managing the entire order processing experience from customer service and inventory to warehousing and logistics.
A.L.P., Chesapeake Bay, Fishing boat, Inventory, Logistics, Manufacturing Experience, Meet the Team, Operations, Steve Dix, traveling, Vice President Customer Fulfillment, Warehousing
It is remarkable how much life has changed for all of us in just a few short weeks. A.L.P. is committed to doing what we can for all during this challenging time. We are carefully monitoring the latest health recommendations and are adjusting our business practices to protect the safety of employees while continuing to serve our customers. Here is a rundown of the current situation.
Can A.L.P. manufacture and ship existing/ongoing orders?
YES! While we have had to work around some COVID-19-related staffing shortages, we are catching up as needed. Orders are reviewed daily, and we are communicating directly with customers when lead times are delayed.
Can you manage new or custom orders?
YES! Our quotations teams are standing by to respond to your requests. Likewise, our manufacturing experts are available to consult on any custom or contract manufacturing.
Are there any supply chain or logistics issues?
We are carefully monitoring our raw materials supply and are prepared with contingency plans as needed. We are primarily a North American company but source a small percentage of parts and accessories overseas. We are in regular contact with our vendors and building an inventory to minimize the impact of any interruptions.
We have longstanding and trusted relationships with our logistics partners. Ports and borders remain open, so A.L.P. can produce and ship product freely, as well as receive needed raw materials.
How are you handling customer service and support?
Through your usual Customer Service Representative. A.L.P.’s Customer Service team is working remotely and can provide pricing, product information, support and samples.
We are all in this together. A.L.P. remains focused on the needs of our customers. We look forward to using our expertise and resources to support you in any way we can.
COVD-19, Custom Orders, Customer Service, Essential Business, Logistics, Safety of employees, Shipping, Supply Chain, Support