FUNCTION:

Respond to emails and answer calls to resolve software or hardware problems. Identify a solution and provide guidance for problem resolution. Organize the tasks and projects of the IT department and provide ongoing feedback to all stakeholders.

RESPONSIBILITIES:

• Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
• Participate in Lean events and initiatives to support a culture of continuous improvement.
• Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in-person requests for assistance on problems with hardware, software, networking and other information system-related technologies.
• Handle problem recognition, research, isolation, resolution, and trouble follow-up for routine user problems.
• Log and track calls using problem management database, and maintain history records and related problem documentation.
• Communicate with stakeholders about status of all work in progress.
• Work with team members to identify issue trends and suggest long-term strategies to help incoming issues.
• Troubleshoot, resolve, integrate, test and maintain operating system environments such as, but not limited to: Windows, MS Office, Client Access, and others.
• Train users on software and hardware onsite.
• Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user’s premises.
• Deliver a high level of customer service and ensure compliance to the set quality standards.
• Provide various levels of technical support.
• Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in Information Systems, computer science, or any other related field
• 1 year of related experience
• 2 years of customer service experience
• Proficiency in Microsoft Office
• Excellent written and verbal skills
• Excellent organizational skills

FUNCTION:

Perform duties to assist supervisor to maintain the flow of work and to ensure product quality and quantity is achieved by performing setups and startups of production machines. Troubleshoot manufacturing processes and secondary production operations.

RESPONSIBILITIES:

• Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
• Participate in Lean events and initiatives to support a culture of continuous improvement.
• Evaluate and monitor production lines and tooling modifications and repairs.
• Monitor production to ensure customer specifications and established quality standards are maintained.
• Interpret specifications, blueprints, and job orders. Monitor and confer with supervisor to update all processing parameters on Bill of Materials, cycle sheets, etc.
• Select and audit products during processing to ensure adherence to quality standards such as dimensions and performance.
• Supply approved first-piece-off parts to production supervisor or designee to ensure current quality standards are met.
• Perform moisture analysis of material as needed, taking into account shift usage and available dry resin.
• May supervise machine operators to ensure quality production of parts.
• Responsible to work to performance / output standards per work instructions to meet departmental expectations and customer demand.
• Responsible to maintain attendance and punctuality per company policies and procedures.
• Requisition material required to meet production goals.
• Communicate and work with lead tech and/or supervisor to determine production priorities based on daily shift activities.
• Maintain time and production records.
• Assist with setup of lines, machines, and equipment and with material and die/mold changes.
• Perform essential duties of machine operator.
• Responsible to work per schedule and have prior approvals before working any overtime.
• Recommend measures to improve production efficiencies, equipment optimization, scrap minimization, and quality improvements.
• Notify supervisor and/or maintenance department of unusual problems.
• Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Associate’s Degree or equivalent from two-year College or technical school
• At least 2 years of experience in similar environment
• Forklift experience
• Knowledge of variety of production equipment, power tools and hand tools
• Excellent written and verbal skills

This position is on afternoon shift (2:45pm – 11:00pm).

FUNCTION:

Perform duties to maintain and repair a variety of production and plant facility equipment and assist supervisor with ordering parts, standardizing components, and maintaining repair parts inventory.

RESPONSIBILITIES:

• Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
• Participate in Lean events and initiatives to support a culture of continuous improvement.
• Assist in engineering, developing, constructing and installing test equipment and fixturing.
• Perform periodic tests or checks of all electrical equipment.
• Maintain plant water treatment system and equipment, take samples as scheduled and make adjustments as needed. (dependent on facility)
• Perform repairs and calibrate electrical and/or electronic instruments. (dependent on facility)
• Responsible to work to performance / output standards per work instructions to meet departmental expectations and customer demand.
• Responsible to maintain attendance and punctuality per company policies and procedures.
• Troubleshoot, diagnose, and repair equipment breakdowns involving mechanical, electrical, hydraulic, and pneumatic components.
• Tear down equipment, rebuild and replace defective parts and component units such as: motors, gear boxes, clutches, bearings and electrical units as needed, reassemble and final equipment adjustments.
• Perform equipment regularly scheduled preventive maintenance tasks as assigned.
• Work closely with production personnel on equipment repairs.
• Set short term priorities in responding to plant breakdowns and emergency situations and work on off shifts as directed.
• Perform program changes and make diagnostic checks on production and facility equipment as needed.
• Install and hook-up manufacturing equipment as assigned.
• Perform regular checks on all building equipment such as sprinkler system, pumps, chillers, compressors, and power systems as required. (dependent on facility)
• Lay out circuits and install electrical wiring systems to handle required loads for various parts of the plant, run lines, make connections, install proper safety devices and provide for necessary outlets and switches. (dependent on facility)
• Responsible to work per schedule and have prior approvals before working any overtime.Fabricate and machine parts as required and requisition repair parts as needed. (Only Maintenance Tech A – dependent on facility.)
• Assist outside contractors on on-site projects.
• Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Associates degree or equivalent from two-year College or technical school.
• Completion of basic hydraulic and electrical courses.
• At least four years related experience.
• Experience with various powered industrial vehicles.
• Excellent written and verbal skills