Careers

A.L.P. is an established leader in the lighting industry, committed to its employees and poised for growth. Compensation is competitive, and a generous benefits package includes Health, Dental and Life Insurance as well as Tuition Reimbursement and 401(k). Employees enjoy a team atmosphere, opportunity for advancement and a learning culture that includes ongoing in-house training. If you have past experience or a new interest in the lighting industry, A.L.P. may have a career opportunity for you. If you see something that fits please send us your resume!

  • Customer Service Representative

  • Niles, IL

FUNCTION

Facilitate the entry, scheduling and expediting of customer orders. Answer customer inquiries concerning, product, pricing and order status. Field complaints, concerns and issues.

RESPONSIBILITIES

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Participate in Lean events and initiatives to support a culture of continuous improvement.
  • Accurately review and enter all orders, checking the feasibility of product application, pricing and commissions, where applicable.
  • Stay informed on product line(s) and/or seek additional assistance with product requiring more information.
  • Maintain professional phone and e-mail etiquette and respond to customer inquiries within established acceptable guidelines.
  • Responsible for monitoring phone system to ensure all calls are answered in a timely manner.
  • Respond to customer inquiries pertaining to unit prices, shipping/delivery dates, anticipated delays and packaging. Coordinate shipping arrangements, shipping document information and any additional information as requested by the customer.
  • Review promise date and late order reports daily, updating the system and notes as appropriate, as well as providing current ship date status to customer. Prepare and provide top 5 accounts (or as established by CS Manager or Team Leader) with weekly open order report.
  • Work with Schedulers to expedite orders at the customer’s request. Coordinate order changes with regards to product, quantities and extended ship or release dates with Schedulers and Shipping Department.
  • Provide technical liaison services between customer and product engineers.
  • Document, communicate and/or resolve all customer problems, keeping order and customer notes updated. Involve Team Leader when appropriate.
  • Provide backup during absences, answering calls, entering orders and fully servicing territories.
  • Communicate special pricing needs, large quotes, competitive pricing to appropriate business unit.
  • Responsible to maintain attendance and punctuality per company policies and procedures.
  • Prepares New customer maintenance form and presents to accounting with Customer’s first PO.
  • Process and follow up on RMAs. Initiate corrective actions via Quality Liaison and credits via Accounting as necessary.
  • Responsible for commission review and adjustment throughout the month, if applicable to assigned territory.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED

  • 2-3 years Customer Service experience (ideally in a manufacturing/production related environment)
  • Proficiency in Mircrosoft Office
  • Excellent written and verbal skills
  • College course work helpful
  • Spanish speaking helpful
  • Maintenance Supervisor

  • Lithia Springs, GA

FUNCTION

Directs and coordinates activities of workers engaged in repair, maintenance, and installation of machines, tools, and equipment, and in maintenance of buildings, grounds, and utility systems of industrial plant, or other establishment.

RESPONSIBILITIES

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Participate in Lean events and initiatives to support a culture of continuous improvement.
  • Develops preventative maintenance program in conjunction with engineering and maintenance staff. Ensure safety, job needs and specifications are maintained.
  • Coordinates and schedules the regular inspection and maintenance of fire systems and related equipment, disposal of hazardous wastes, and maintains hazardous waste emergency spill equipment.
  • Supervises department, provides training of workers to improve work performance and acquaint workers with company policies and procedures; provides support/guidance, conducts performance evaluation.
  • Determines the departments manning requirements consistent with the volume and budget levels authorizing overtime, as necessary.
  • Coordinates activities of workers fabricating or modifying machines, tools, or equipment to manufacture new products or improve existing products.
  • Directs workers in electrical, electronic, mechanical, hydraulic, and pneumatic maintenance, inspection, and repair of machinery and equipment.
  • Reviews new product plans and discusses equipment needs and modifications with engineers.
  • Works with the HR Liaison at local facility to communicate and support policies and procedures.
  • Interprets specifications, blueprints, and job orders to workers, and assigns duties.
  • Creates, manages and directs building and equipment preventive maintenance plans and activities using MP2 maintenance software.
  • Responsible for maintaining equipment spare parts inventory and managing tool crib.
  • Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
  • Requisitions tools, equipment, supplies, and spare parts required for operations.
  • Confers with engineering manager & quality control personnel to resolve maintenance problems.
  • Schedules repair, maintenance, and installation of machines, tools, and equipment to ensure continuous production operations.
  • Obtains quotes, schedules and directs maintenance resources for purchasing and installing new and replacement equipment and parts.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED

  • College degree or university program certification.
  • 2 to 4 Years of experience in similar environment as Supervisor.
  • Proficiency in Microsoft Office. Proficiency with multimeter, micrometers, calipers, milling machine, drill press, grinder, scales, forklift, and hand tools.
  • Knowledge of OSHA regulations as they pertain to this position.
  • Excellent written and verbal skills
  • Mold Maintenance 2nd Shift

  • Charlevoix, MI

FUNCTION

To setup and operate machine tools such as lathes, mills, grinders, and drill presses to maintain and repair molds to close tolerance drawing specifications.

RESPONSIBILITIES

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Participate in Lean events and initiatives to support a culture of continuous improvement.
  • Review mold repair requests, problem solve with foam production personnel, to include establishing a mold maintenance schedule by prioritizing work orders.
  • Read blue prints for disassembly and assembly of tooling.
  • Identify from 80 different mold tools and their assembly.
  • Disassemble parts.
  • Perform maintenance to defined procedures.
  • Fit and assemble parts into complete assembly.
  • Verify dimensions and alignment of assembly.
  • Install mold parts in foam molding machines and test operation of components to ensure functionality and performance.
  • Coordinate repair of mold parts through the
  • Production Supervisor.
  • Prepare mold parts for repair in the machine shop for toolmakers.
  • Fit and assemble parts into complete assembly.
  • Verify dimensions and alignment of assembly.
  • Complete projects to defined maintenance procedures and instructions.
  • Repair fill guns, ejectors and water manifold systems.
  • Operate welding equipment to cut or weld parts, to include gas torch, tig and mig.
  • Operate drill press, belt sander, sand blaster, pedestal grinder, lathe, mill and numerous hand tools with thread pitch both inch and metric.
  • Perform the basics of mold tooling.
  • Provide the required mechanical tools to perform the job: wrenches, hammers, drivers, drill indexes, safety glasses, measuring tools, Allen keys, flash light, wire cutters and pliers.
  • Perform machine start-ups and shut downs to established procedures.
  • Perform housekeeping procedures to standards.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED

  • High school diploma or general education degree (GED)
  • A minimum of one year of successful related experience and/or training; or equivalent combination of education and experience.
  • Proficiency in Microsoft Office
  • Excellent written and verbal skills

WE OFFER

  • Competitive compensation
  • Exceptional benefits package that includes:  medical, dental, 401(k), short and long term disability, paid vacation, sick and personal time and tuition reimbursement
  • A safety focused, enriching, and team oriented work environment