Careers

A.L.P. is an established leader in the lighting industry, committed to its employees and poised for growth. Compensation is competitive, and a generous benefits package includes Health, Dental and Life Insurance as well as Tuition Reimbursement and 401(k). Employees enjoy a team atmosphere, opportunity for advancement and a learning culture that includes ongoing in-house training. If you have past experience or a new interest in the lighting industry, A.L.P. may have a career opportunity for you. If you see something that fits please send us your resume!

  • Technical Manager

  • Olive Branch, MS

FUNCTION

Leader of the Quality, Process Engineering and Manufacturing Engineering functions.  Leads the plant interface with customers and business unit leaders on new and existing products.

RESPONSIBILITIES:

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Lead the location continuous improvement process.  Identify opportunities and lead Lean events and initiatives to support a culture of continuous improvement.
  • Design, implement, and execute a strong ISO 9001-2015 compliant quality system.
  • Function as the technical expert for the facility, the business and customers.
  • Understand our customer’s lighting systems and be able to improve our product functionality and manufacturability as a part of the lighting system.
  • Understand customer and market needs and assess product form, fit and function.
  • Connect KPI’s to systemic and activity issues.  Drive improvements that sustainably improve critical KPI’s
  • Lead the In Control and Capable System
  • Lead, Teach, and Coach Problem Solving
  • Teach, coach and develop technical understanding across managers, supervisors, engineers and process technicians in the facility.
  • Ensure product is run to company and customer specification.
  • Propose, design and implement projects, both capital and non-capital, that improve the Safety, Quality, Delivery and Productivity of the facility.
  • Have a sophisticated understanding of statistical variation in manufacturing processes and be able to use complex statistical tools to understand and improve any process
  • Analyze and communicate PPAP results internally and to customers
  • Supervise the activities of the department.
  • Estimate project budgets and plan for the cost effective purchasing of equipment and hardware.
  • Work effectively and collaboratively with peer department managers to achieve facility and business results.
  • Able to manage conflict positively.  Comfortable holding subordinates and peers accountable for performance.
  • Responsible for any other duties assigned.

EDUCATION/EXPERIENCE REQUIRED:

  • BS in engineering, hard sciences or other technical discipline from an accredited university
  • 15 years in manufacturing, 5 years in a similar role; 5 years of plastic manufacturing experience
  • Fundamental understanding of the Toyota Production System
  • Experience with PPAP, DOE, and New Product Development and Introduction
  • Proficiency in Microsoft Office, 2D and 3D CAD software.
  • Able to read, interpret, and manipulate drawings and understands tolerance stack.
  • Excellent written, verbal and presentation skills

Send resumes to careers@alplighting.com

  • National Sales Manager, Custom Molding

  • Charlevoix, MI or Dickson, TN

FUNCTION

Grow direct margin, increase free cash flow and optimize sales through custom molding sales and inventory management. Win new customer molding projects, recommend new or increased capabilities and justify same with market data. Establish and adjust pricing.

RESPONSIBILITIES:

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Participate in Lean events and initiatives to support a culture of continuous improvement.
  • Develop and maintain in-depth knowledge of Business Unit’s existing products, capabilities and resources.
  • Develop and maintain in depth knowledge of the market for the Division’s capabilities, including applications, price dynamics, and market trends through primary and secondary research and hands-on interaction with Sales and the customer base. 
  • Utilize market information to define customer requirements, to understand competitor activities, establish market potential, to comprehend general economic conditions and other factors to develop comprehensive programs for custom molding. Recommend equipment, capability and resource
  • Conduct market research to determine best opportunities to win custom molding work.
  • Create and maintain the Custom Molding Business Plan addressing 1 year, 3 year and 5 year timelines as a blueprint for the Division’s sales and operational development.
  • Monitor sales on a monthly basis and identify significant trends and report to business manager.
  • Establish pricing guidelines; Define and analyze performance of sales and marketing programs.
  • Drive Sales Readiness programs directly and through Corporate Marketing, including collateral materials, presentations, demos, white papers and competitive evaluations. Provide Sales and Marketing support through training, key sales calls and event support.
  • Recommend safety stock inventory levels and enforce terms on customers for stale product. 
  • Establish, review, and adjust custom molding gross margins.
  • Assist in the financial justification of capital projects including facilities, tooling, and equipment investment.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCED REQUIRED:

  • BS Engineering, Business Administration or Marketing
  • 5+ Years’ experience in the Lighting Component manufacturing industry highly desired
  • Working knowledge of marketing and product management principals and product development tools required
  • Proficiency in Microsoft Office
  • Excellent written and verbal skills

Send resumes to careers@alplighting.com

  • Customer Service Representative

  • Monterrey, Mexico

FUNCTION

Facilitate the entry, scheduling and expediting of customer orders.  Answer customer inquiries concerning, product, pricing and order status.  Field complaints, concerns and issues.

RESPONSIBILITIES:

  • Accept responsibility for your Safety and the Safety of others by using Safety awareness to eliminate unsafe acts and correct unsafe conditions.
  • Participate in Lean events and initiatives to support a culture of continuous improvement.
  • Accurately review and enter all orders, checking the feasibility of product application, pricing and commissions, where applicable.
  • Stay informed on product line(s) and/or seek additional assistance with product requiring more information.
  • Maintain professional phone and e-mail etiquette and respond to customer inquiries within established acceptable guidelines.
  • Responsible for monitoring phone system to ensure all calls are answered in a timely manner.
  • Respond to customer inquiries pertaining to unit prices, shipping/delivery dates, anticipated delays and packaging.  Coordinate shipping arrangements, shipping document information and any additional information as requested by the customer.
  • Review promise date and late order reports daily, updating the system and notes as appropriate, as well as providing current ship date status to customer.   Prepare and provide top 5 accounts (or as established by CS Manager or Team Leader) with weekly open order report.
  • Work with Schedulers to expedite orders at the customer’s request.  Coordinate order changes with regards to product, quantities and extended ship or release dates with Schedulers and Shipping Department.
  • Provide technical  liaison services between customer and product engineers.
  • Document, communicate and/or resolve all customer problems, keeping  order and customer notes updated.  Involve Team Leader when appropriate.
  • Provide backup during absences, answering calls, entering orders and fully servicing territories.
  • Communicate special pricing needs, large quotes, competitive pricing to appropriate business unit.
  • Responsible to maintain attendance and punctuality per company policies and procedures.
  • Prepares New customer maintenance form and presents to accounting with Customer’s first PO.
  • Process and follow up on RMAs. Initiate corrective actions via Quality Liaison and credits via Accounting as necessary.
  • Responsible for commission review and adjustment throughout the month, if applicable to assigned territory.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED:

  • 2-3 years Customer Service experience (ideally in a manufacturing/production related environment)
  • Proficiency in Mircrosoft Office
  • Excellent written and verbal skills
  • College course work helpful
  • Bilingual in Spanish required

Send resumes to careers@alplighting.com

  • Customer Service Support

  • Niles, IL

FUNCTION

Provides a wide variety of support to the Customer Service Department.

RESPONSIBILITIES:

  • Maintain a level of accurary and professionalism when dealing with customers.
  • Maintain professional phone and e-mail etiquette and respond to customer inquiries within established acceptable guidelines, when required.
  • Control and maintain ISO documents in A.L.P. Portal.
  • Run and distribute reports daily, weekly, and monthly as assigned.  Manage numerous projects in Microsoft Excel.
  • Enter Customer stock purchase orders in the AS400.
  • Manage incoming fax and e-mail area of the portal.
  • Enter literature and sample orders for Customer Service, Sales and Marketing.
  • Enter Return Material Authorizations (RMA) in the AS400, including maintainence of FSR Area in portal and RMA follow up and No Return letters.
  • Assist Customer Service with portal maintenance of Expedite area and Pending folders in all portal tabs.
  • Back up Customer Service phones when instructed.
  • Responsible for any other special projects as assigned.

EDUCATION/EXPERIENCE REQUIRED:

  • 1 – 3 years administrative/clerical experience
  • Proficiency with Microsoft Office
  • Excellent written and verbal skills
  • College course work helpful
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